Luisa Nodari has years of experience creating beautiful cakes, cupcakes and cookies. During this time she has encountered some frequently asked questions about cake that are listed below.
Hopefully this will help answer any questions you have, but if you would like to know more please feel free to send Luisa a message.
Can you cater to specific dietary requirements and allergies?
Luisa’s Sweet Creations offer a number of cakes for gluten free, dairy free and vegan dietary requirements. Please note all cakes are made in premises in which nuts, gluten, eggs and dairy are used. Although every effort is taken to keep ingredients separate, cakes may contain traces of nuts, gluten, dairy and eggs.
Do you require a deposit for a custom made cake order?
Yes, Luisa’s Sweet Creations require a 30% deposit to confirm a booking. Once your deposit has been paid, the quoted price remains fixed to the details in the quote. The balance of payment is due via bank transfer one week prior to delivery. Orders will not be delivered or completed unless paid in full.
What happens if I need to cancel an order?
A lot of planning and preparation goes into everything we make, a process that begins long before we make each cake. To assist Luisa’s Sweet Creations in providing the freshest cakes made from the best ingredients, we ask that two week’s notice (14 days) be given for cancellations. If your order is cancelled within 14 days of your delivery date, the full deposit will be forfeited. Thank you for your understanding.
The date of my celebration has changed, can I change the delivery date of my cake order?
We understand that circumstances can change, especially at the moment. If you need to change the date of your celebration please advise your new date in writing by email. Luisa will work to accommodate the new date if possible.
How do I store a cake with fondant icing?
Cakes with fondant icing should be stored in a cool dry place, preferably in the box they were supplied in. Fondant (the soft icing covering the cake) is not designed to be refrigerated. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight.
Can you match my cake to an exact colour palette?
Colour can be subjective and it is vital that clients wishing for exact colour matches provide colour samples and discuss the desired colour when ordering their cake. With regard to ribbon, we will do our best to match samples provided but are limited by the options available.